1.The phone has multi-language inside , if you are unsure whether the phone has your country’s language,contact us before you place order or tell us what language you need in the order .
2.The actual available internal storage is less than the specification ,because system and apps will take space. As example.if the rom is 16gb, actully it is only 11-13gb to use,it is normal .
3.Please double check if the network works with your carrier .We are not responsible if it doesn’t work with your carrier after you receive it. Check your country network from: www.willmyphonework.net
4.ALL Refurbished or Used iphone battey capacity would be less than the official standard. Usually our battery would be up to 80% of standard. It is normal when you receive phone which is not full battery .
5.Your phone box will be SEALED and stamped with ” Good day! Thank you for buying!” on it. Please double check before Signing .
Korean Version is single sim .Singapore Version is dual sim
Dear buyer .If you need suitable Plug Adapter , please tell us in the order ,then we will prepare right Plug Adapter for you:
||Europe Plug Adapter (2 Pin Round Pin):
Europe countries, Africa, Middle East
||USA Plug Adapter (2 Pin Flat Pin):
United States, South America, Caribbean, Canada, Japan, Korea, Philippines, Thailand and Taiwan
||Australia/New Zealand 2 Pin Plug Adapter:
Australia, New Zealand, Argentina
||UK Plug Adapter (3 Pin Flat Pin):
England, Ireland, Scotland, Hong Kong, Pakistan, Singapore, Malaysia, Vietnam
About customs tax:We won`t bear the customs taxes. Normally ,we will declare the lower price on the package/bill/invoice to help avoid customs tax ,also you can tell me how to declare .if the parcel get strict inspected by custom,you still need to pay tax for customs clearance
About warranty:We provide 6 months warranty for all products except accessories. The warranty would failed if you fix or disassemble the item without our agreement. Please show us clearly video include the imei if you need after-service.
About empty parcel:Please open the parcel in post officer’s presence ,please check the package and make sure it is intact before you sign. if the parcel is damaged or empty (stolen),please ask the post office to provide official documents. especially the claim request paper.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of olxelectronics (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of olxelectronics.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.