Thank you for your order in advance. When you receive the goods, pls check carefully the number of products and accessories are complete or not. Please read the user manual carefully before operating,and according to the instrcutions to install and operate.
If you find any problems with the products or the order, pls feel free to contact us before leaving a feedback or opening a dispute and we will help you solve it at the first time.
Thank you for your understanding.
Syma X13 4 Channel 6-Axis RC Helicopter Mini Quadcopter Drone Throwing Flight Headless without Camera USB Charging UFO Black,Red
1 x Syma X13 RC Quadcopter 1 x Transmitter 1 x USB Charging Cable 1 x 3.7V 240mAh Li-Po Battery 1 x English manual
1.WORLDWIDE SHIPPING. (Except some countries and APO/FPO) 2. Orders processed timely after the payment verification. 3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address. 4. The images shown are not the actual item and are for your reference only. 5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. 6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction! 7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery. 8. In order to ensure you recevie your item are tax free upon import,we will declare it as a “Gift” or “Sample” if possible ,and Each parcel will be declared value less than $20,if you need us in a lower declare value,please leave a message in the order. 1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half. 2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return. 3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction OR, you may choose to have a replacement. 4. We will bear all the shipping cost if the product(s) is (are) not as advertised. 1.Your feedback is very important to our Business’s development,So please leave Feedback 5 Stars if you are satisfied with our products,Thank you very much. 2.Don’t leave Negative Feedback without asking us for help,please feel free to Contact with us first if you have any problem.Feedback is our life,before you leave a neutral or negative feedback,please do contact us to get a better solution,We will answer all messages as quickly as possible,Thank you in advance for your patience.
Remote Control,Shatter Resistant
8-11 Years,> 14 years old,12-15 Years,Grownups
USB charging cable
State of Assembly:
USB Cable,Original Box,Operating Instructions,Batteries,Remote Controller
About 5 Minutes
4 * AA battery (not included)
15 days(doesn't cover improper using)
Users under the age of 14 must be under adult guidance
Built-in Li Poly battery:
3.7V 200 mAh
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of olxelectronics (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of olxelectronics.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.